Through emails, phone calls, letters and social posts, guests consistently rave about the legendary service provided by Disney cast members. Less than two years ago, we introduced another convenient way to recognize our magic makers – Mobile Cast Compliments on the My Disney Experience and Disneyland apps – on which guests have already shared more than 1 million cast member recognitions.
To celebrate this outstanding achievement, cast members who received some of the highest number of compliments were recently recognized for their incredible guest service.
“Being recognized for doing a great job gives me a heartwarming feeling,” said Remington Davis, security host at the Disneyland Resort. “When you enjoy what you do, it’s not work, and it makes me happy to know that I am bringing joy to someone’s day. I like to greet guests with a smile, give them a high-five and welcome them to the resort.”
Across the country at Walt Disney World Resort, Disney PhotoPass photographer Willie Jackson is always ready to make his guests feel like the stars of their very own adventure at Disney’s Hollywood Studios.
“I love Disney and every day at work is so much fun, especially when you get to create new memories for the guests and have them pose in silly ways or for Magic Shots,” Willie said.
It’s this extraordinary guest service that has brought generations of families to central Florida and southern California countless times for decades, creating memories they’ll treasure forever. Every smile and memory is created by one group of people: Disney cast members.
If you recently had a great interaction with a cast member, you can brighten their day by sending them a Mobile Cast Compliment available on both the My Disney Experience and Disneyland apps. After choosing a positive sentiment, guests can also add the cast member’s first name and hometown. To send a compliment, navigate to the bottom of the menu screen and select “Cast Compliment,” or search “Cast Compliment” in the search bar.